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How to process an existing return

Distributor steps for processing existing returns on the Returns dashboard: select return invoices, review products, quantities and return reasons, and click Mark invoices as returned to bring product back into inventory. Requires v25.05+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 25.05

Steps

1. Go to the 'Returns' Dashboard using the universal search bar.
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2. Use the checkboxes to select the returns you'd like to process.
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3. Click the down arrow to expand the specific return invoice and view details such as products being returned, quantities, and return reason(s).
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4. Click the 'Mark X invoices as returned' button to continue.
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  • Note that the number of invoices displayed on the button will update to be the number of invoices currently selected.
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5. After marking as returned, the products will be brought back into inventory and the return will be processed.

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