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Journal Entry Troubleshooting: Inventory

Distributor troubleshooting for purchases posting to the wrong inventory GL accounts in Encompass: check Inventory Account Maps, then fix verified purchases by rollback, reversal or journal entry. v25.04+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 25.04

Pre-Conditions

  • You have identified a Purchase in the system where the Purchase Accounts reflect incorrect inventory-related accounts for an inventoried product.
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  • You have access to the system's Inventory Account Maps table.
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  • You have the necessary permissions to view and potentially edit this table.
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  • You know the specific inventoried product that is using the incorrect accounts on the Purchase.

Steps

  1. Navigate to the Inventory Account Maps Table:
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    • Use the universal search functionality within the system.
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    • Search for "Inventory Account Maps" and select the corresponding table.
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  2. Locate the Relevant Inventory Account Map Record(s):
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    • Review the entries in the Inventory Account Maps table.
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    • Filter or search based on the following fields to find the map record(s) related to the affected product:
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      • Company
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      • Location
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      • Product
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      • Product Type (if applicable as a filter)
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    • You may need to examine records with combinations of these filters to find the specific mapping being used.
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  3. Verify the Inventory Accounts:
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    • Once the relevant Inventory Account Map record(s) are located, examine the following fields:
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      • Inventory Asset Account
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      • Freight Accrual
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      • Tax Accrual
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      • Other Cost
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      • Deposit Asset Account
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    • Ensure that the GL accounts listed in these fields are the correct accounts that should be associated with the inventoried product for the selected Company, Location, and Product/Product Type combination.
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    • If any of these accounts are incorrect, note the incorrect account(s) and the correct account(s).
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  4. Correct the Inventory Account Map (If Necessary and if you have permissions):
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    • If any of the GL accounts in the Inventory Account Map are incorrect, update them to the correct GL accounts.
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  5. Address Verified Purchases:
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    • If the Purchase is in Verified Status:
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      • Option 1 (Recommended if within the allowed rollback period): Roll back the AP Close Date (if applicable and permitted), un-verify the Purchase, make the changes to the Inventory Account Map, edit and save the Purchase (this should recalculate the Purchase Accounts), and then Verify the Purchase again.
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      • Option 2 (If rollback is not feasible):
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        • Reverse the incorrect Purchase and verify the reversal.
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        • Make the necessary corrections to the Inventory Account Maps.
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        • Recreate the Purchase with the correct Inventory Account mapping.
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        • Verify the new Purchase.
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      • Option 3 (For historical balance correction):
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        • Make the necessary corrections to the Inventory Account Maps.
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        • Create simple journal entries to transfer the balances from the incorrect accounts to the correct accounts to adjust historical financials. This will not
          change the original Purchase Account details.
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  6. Review Purchase Accounts After Changes:
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    • After making changes to the Inventory Account Map and re-saving the Purchase (if unverified), review the Purchase Accounts on the Purchase to confirm that the correct inventory-related accounts are now reflected.

Best Practices

  • Establish clear rules and processes for creating and maintaining Inventory Account Maps, especially when new inventoried products are added.
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  • Regularly review Inventory Account Maps to ensure accuracy for different products, locations, and companies.
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  • Consider the impact of changes to Inventory Account Maps on historical purchases and determine the appropriate corrective action (rollback, reversal, or journal entry).

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