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Common Mobile Sync Errors

Driver/rep guide to common Encompass Mobile sync errors, like offline, AutoSyncGetHandheldIDError, not enough space, invalid password, or task not processed, and how to fix each. Requires v23.01+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 23.01

Steps

  • The internet connection appears to be offline.

- The device is not connected to cellular service or wifi.
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  • AutoSyncGetHandheldIDError ‘(null)’

- The user's password was cleared due to inactivity. The user needs to sign in again.
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  • ApplicationDidEnterBackground

- The user exited the app before the sync was completed.
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  • Not enough space to sync normally

- Need to delete apps/pictures/files/etc.
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  • Invalid UserName/Email or password
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- The Username/email or password was entered incorrectly. Passwords are case-sensitive. Tap the "eye" icon in the password box to preview what you entered.
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  • A task was not processed but will be processed on the next sync
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- Typically, this is an indication that the server is temporarily experiencing higher-than-normal volume. To ensure that processes continue to run as efficiently as possible, the system may temporarily delay imports of sync data. Please sync again in 10-15 minutes.

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