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How to pair a ProGlove scanner to an iOS device

Driver or warehouse user steps for pairing a ProGlove scanner with an iPhone or iPad over Bluetooth for Encompass Mobile, plus fixes when it won't show up or keeps disconnecting. v19.01+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 19.01

Steps

  1. Confirm that the ProGlove scanner is powered on and has sufficent battery charge, indicated by the lights at the back of the scanner.
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  2. Enable Bluetooth pairing mode by scanning the QR code below. The indicator light should flash blue once pairing mode is activated.
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  3. Open Bluetooth settings on the iOS device by going to Settings > Bluetooth. Ensure Bluetooth is turned on; the device will start searching for nearby devices to pair with.
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  4. Pair the ProGlove scanner with the iOS device by selecting the scanner's model or serial number from the list of available devices.
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  5. Verify the connection by checking that the scanner’s indicator light turns solid blue and that the iOS device shows the scanner as “Connected” in the Bluetooth settings.
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  6. Test the scanner within the Encompass Mobile app to ensure proper communication between the scanner and the device.

Best Practices

Troubleshooting:

  • Scanner not appearing in Bluetooth list: Restart both the scanner and the device, then try again.
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  • Connection drops frequently: Ensure both devices are within the specified Bluetooth range of the ProGlove model.
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  • Scanner not working after pairing: Unpair and re-pair the device. If the issue continues, consult the user manual or contact ProGlove support.

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