Encompass Technologies

Service Time Calculations Logic:

Service Times are visible in:

Strategic Planner (*requires <a href="Home?DashboardID=184447&amp;CurPage=SourcePage&amp;HelpResourcesID=1134" target="_blank" rel="nofollow noopener noreferrer">Strategic Routing App</a>)

- Mapped Routing 
- Fleet Tracker 
- Plan Optimizer 
- Strategic Planner (*requires <a href="Home?DashboardID=184447&amp;CurPage=SourcePage&amp;HelpResourcesID=1134" target="_blank" rel="nofollow noopener noreferrer">Strategic Routing App</a>) 
- Route Metrics

Click <a href="Home?DashboardID=184447&amp;CurPage=SourcePage&amp;HelpResourcesID=1252" target="_blank" rel="nofollow noopener noreferrer">here</a> for more information on Fleet Tracker and Service Time Controls

Distributor reference for how Encompass calculates customer service times for routing (Mapped Routing, Fleet Tracker, Plan Optimizer) from GPS averages or manual service minutes. Requires v24.10+.

Service Time Calculations

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Table	Field	Definition
Customers	Merchandiser Average Service Time Sales Average Service Time Delivery Average Service Time	Set by Fleet Tracker and GPS Devices when vehicle is within a customer geofence. Click here for more information on Fleet Tracker and Service Time Controls
Customers	Merchandiser Service Minutes Presell Service Minutes Fixed Service Minutes (delivery) + Seconds per Case	Manually set on table
Customer Types	Merchandiser Service Minutes Presell Service Minutes Fixed Service Minutes (delivery) + Seconds per Case	Manually set on table

Service Time Calculations

Minimum Version Required: 24.10

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Fields And Definitions