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Additional Auto Print Service (APS) Troubleshooting

Distributor troubleshooting for Encompass Auto Print Service (APS) not printing: check antivirus and firewall, review logs, restart, reinstall, and confirm the service is running. v19.01+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 19.01

Steps

  1. Check for Anti-Virus Software

    • Ensure that no anti-virus software is blocking or interfering with APS. Temporarily disable any active anti-virus programs and see if the issue persists.
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    • Your Encompass site URL needs to be approved in any firewalls to ensure full communication between Encompass and APS.
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  2. Check Logs

    • Navigate to C:Program Files (x86)Encompass TechnologiesEncompass Auto Print ServiceLogs.
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    • Review the logs for any error messages or unusual activity that might indicate the source of the problem.
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  3. Restart the Computer

    • Restart the computer or server/virtual machine and check if the same error occurs. Sometimes a simple restart can resolve underlying issues.

  4. Reinstall the Program

    • Uninstall APS, making sure there are no issues with a clean uninstall.
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    • Reinstall APS and check if the problem is resolved.
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    • Make sure that the version you are running is the lastest version (refer to Release Notes for the lastest version of APS

  5. Check APS Service Status

    • Open the Services application on your computer.
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    • Find "Encompass Auto Print Service" and ensure its status is "Running."

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