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Attach a User to a Customer via Dashboard - Customers Users

Distributor steps for attaching an existing user to a customer in Encompass by adding a Customers Users record from the Customer Search dashboard. Includes video; requires v23.01+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 23.01

Pre-Conditions

The following workflow assumes you already have an existing customer and an existing User record.

Steps

How To Add A Customer User
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1. Using the Universal Search bar, navigate to the Customer Search dashboard.
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2. Filter to find the existing customer, then click Search.


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3. Scroll down to the Users widget and click the Customer Users button.


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4. Click Add Customers Users.
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5. Select a User, then click Add Record.
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