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Update Customer Information - Encompass Mobile

Rep steps on Encompass Mobile to edit a customer's information from the Customers dashboard or My Day. Needs the CustomerMobileEdit permission.

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Written by Bailey Naas-Thornton

Minimum Version Required: 21.01

Pre-Conditions

*Required Permission - CustomerMobileEdit

Steps

From the Customers Dashboard

1. Tap Customers from the home screen
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2. Search for and tap the customer.
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3. In the menu, tap Customer Information.
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4. Tap the edit icon in the top right
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5. Tap each editable text box to update the customer's information.
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6. When finished editing, tap the checkmark to save the changes.

From My Day

1. Tap 'My Day'
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2. Tap a Customer Event
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3. Tap the hamburger icon to expand the navigation menu.
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4. Tap Customer Information
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5. Tap the edit icon in the top right
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6. Tap each editable text box to update the customer's information.
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7. When finished editing, tap the checkmark to save the changes.

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