Minimum Version Required: 22.06
Pre-Conditions
Note: To use this tool:
The user must have valid login to the ECP site
The user must have EmployeeEdit to their ECP account
Steps
How to reset orchestra RDP password
1. Login to the ECP site using your ECP credentials.
2. Navigate to Orchestra Customer AD Users.
3. Under the "Password" column, hover your mouse over the user and click the pencil icon.
4. You will be prompted to create a new password. Please ensure the following requirements are met:
Passwords must not contain the user's account name
Password must include at least 3 of the following character types: Uppercase letters, lowercase letters, numbers, non-alphanumeric characters (!, @, #, $, etc)
Password must be at least 12 characters
Password must not be any of your previously used passwords
5. Click "Save Changes".
NOTE: This password is temporary and users will need to change it on login.