Skip to main content

How to move a credit to a different AR Account

Distributor steps for moving a customer credit from one AR account to another in Encompass using offsetting received amounts on two invoices and a $0 deposit. Requires v23.01+.

B
Written by Bailey Naas-Thornton

Minimum Version Required: 23.01

Pre-Conditions

  • Credit on an incorrect AR Account

Steps

How to move a credit to a different AR Account:
​
​

  1. Create a loadsheet
    ​
    ​

  2. Create an invoice for the customer with the incorrect credit
    ​
    ​

  3. Enter a received amount as a negative of the amount that needs to be moved
    ​
    ​

  4. Set the payment type
    ​
    ​

  5. Create another invoice for the account the credit needs to be moved to
    ​
    ​

  6. Enter the received amount
    ​
    ​

  7. Set the payment type
    ​
    ​

  8. Apply payments
    ​
    ​

  9. Create 0$ deposit and clear both the invoices that were created

Note: It is easiest to unapply all payments from the original credit and apply the credit to the invoice with the negative received amount

Did this answer your question?