1. Login using the email linked to the account. Email is the unique identifier for each account and is the same across all Encompass sites. Usernames may differ on each Encompass site.

2. Confirm there are no additional spaces after entering the email or password as the space is considered an additional "character".

3. Double check the password is entered correctly (when using a desktop there is an Eyeball icon that will display the password).

4. If the above steps are not successful, click "Forget username or password" to reset the password. Once the password is reset, clear the username and password fields on the login page and reenter the login credentials.

5. Contact your distributor or sales representative for further assistance.