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Day In The Life Of A Sales Rep

Sales rep walkthrough of a typical day in Encompass Mobile: clock in, sync, view My Day, open invoices, add products, check promotions, complete sales tasks and sequence usual products. Requires v20.01+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 20.01

Pre-Conditions

  • Must be a sales rep in the correct role.
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  • Must have Encompass Mobile installed on their mobile device.
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  • Must have a route/plan pre-created for the day, populated with invoices (from pre-sell, dsdlink, EDI, etc.).

Steps

1. Clock In
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  • May not be the first option displayed for all users, depending on permissions. Requires Permission: ‘Hourly Employee: Allow Clock In and Out’.
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  • Increased accuracy of Shift Hours.
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2. Sync with Server
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*Tip: Check your Location permissions before syncing. This can be done from Control Panel -> Complete Settings.

3. Sync Complete
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  • Click the Home button to go to the main menu after syncing is complete.
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4. View My Day
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  • My day displays the users’ Events generated through the Plans table. These will include invoices, surveys, tasks, etc. for each customer generated for their route.


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5. Enter Customer Event View
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​6. Open Invoice and add Products
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7. View Available Promotions
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8. Tap back arrow to Save and Review Invoice
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​9. Add Additional Invoices
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​10. Tap Complete Sales Invoice Task
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​11. Add Customer Events
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Fields And Definitions

Usual Products screen:
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  1. Inventory Field: Enter Total Inventory # of Wholesale Units.
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  2. Purchase Field: Enter Total Purchased # of Wholesale Units.
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  3. Tap on the product name to view the Product Detail page.
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  4. History: Tap to view the purchase and inventory history of the product.
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  5. Days of Inventory (DOI): Based on historical sales and inventory data, an estimated number of days the product will last on the shelves.
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Product Detail screen:
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  1. Edit the sequence and placement for each Product Detail widget.
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  2. View the Sell Sheet or Knowledge Document, if applicable.
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  3. Enter/display On-Hand Inventory.
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  4. Enter Purchase amount (Note: Product returns MUST be entered as a negative integer or decimal).
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  5. Product order history.


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Sequencing the Usual Products screen
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  1. Select from available sequencing options.
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  2. Custom sequences can be created to match the order of Products in the store. There may be ONLY ONE Custom Sequence per Customer.
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  3. Toggle on ‘Record New Custom Sequence’ -> Enter orders or inventory -> Toggle off. Products will be resequenced in the order inventory/purchases were entered.

Best Practices

  • Sync as often as possible using the blue sync button on the home screen
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