How To Correct Alert - Customer Location Does Not Exist

The alert 'Customer Location Does Not Exist' will display when the Handheld User either does not have permission to view the Customer's Location or the Handheld User does not have the Customer's Location selected in Encompass Mobile.

1. To select a Location in Encompass Mobile, tap on the Control Panel from the home screen.
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2. Tap Complete Settings.
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3. Tap the Locations drop-down.
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4. Confirm that the Customer's Location has a checkmark.
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5. Tap to select any unselected Locations.

Note: If the Customer's Location is not included in the Location list, the Handheld User does not have permission to view that Location. (See Users Locations Permissions)