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Entering Returns On Mobile

Driver/rep steps for entering a product return on the Mobile Invoice Edit screen in Encompass Mobile: enter a negative quantity and pick a return reason. Includes a video. Requires v21.01+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 21.01

Steps

Entering Returns On Mobile Invoice Edit
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1. Navigate to the Mobile Invoice Edit screen.
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2. Tap the Purchase box next to the product to be returned.
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3. Tap the minus symbol, then enter the number of cases to return.
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4. Tap done.
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5. Tap to select the reason for the return.
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