Minimum Version Required: 23.01
Steps
Any time a device syncs to an ECP site in Encompass Mobile, a record is created on the Handhelds table.
Use this record to understand what platform (iPhone, iPad, or Android) the user is on, when they last synced to the server, what version (Rev) of Encompass Mobile they currently have installed, and which application they are using.
Click Audit on the Handheld record to view each completed sync and sync type.
Fields And Definitions
Location - Handheld User's primary Location
Role - Handheld User's Role
User - User that completed the sync
Rev - Encompass Mobile Version at time of sync
Platform - Device type (iPhone, iPad, AndroidPhone)
Last Sync Date - Last date/time the device was synced. Can be any sync type: Manual, Swipe-Down, or Auto Sync
Last Day Complete - Last date/time the Route Complete button was tapped on the sync screen
Application - The mobile app where the sync occurred (Encompass Mobile or Encompass Mobile Classic)
Upload Database - Determines if the User's Database and Logs will be uploaded at next sync
0) None - No logs will be uploaded (Default setting)
1) EM Database and Logs - Uploads User's EM Database and Logs the next time they manually sync
2) Voice Pick Log - Uploads Voice Pick Logs the next time they manually sync
Resync All Data - WARNING: This setting will clear all data from the Users device. If they have not manually synced, data will be lost such as sales, inventory, surveys, etc. Use with caution
False - No action
True - User's Encompass Mobile app will be reset, clearing all data, on the next manual sync
Device Serial Number - Encompass-related handheld identifier. This is not the mobile device's Serial Number. (Encompass does not collect device serial numbers)
External Serial Number - Must be manually entered. This is for internal tracking purposes.