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Help Resource Tools and Dashboard

Distributor guide to finding Help Resources in Encompass: open the ? icon on any page or search the Help Resources dashboard for guides, videos and field definitions. Requires v22.01+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 22.01

Steps

How to view Help Resources on an Encompass Page

  1. From any page, click the "?" icon in the upper right corner of the page
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  2. The menu displays all the content that is linked to the page the user is on
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    Example: If the user is on the Products table, products-related content is displayed in the menu
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  3. Browse the articles listed and or perform a keyword search to locate the most applicable content
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  4. Click to select a Help Resources article
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  5. The article is displayed on the Help Resources dashboard and contains content like:
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    - Written guide
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    - Video (if one is available)
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    - Best Practices
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    - Fields and Definitions

How to view Help Resources on the Dashboard View
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  1. Using Universal Search, navigate to the Help Resources dashboard
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  2. Search by keyword or browse content by selecting a topic
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  3. Click to select a Help Resources article
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  4. The article is displayed on the Help Resources dashboard and contains content like:
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    - Written guide
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    - Video (if one is available)
    ​
    - Best Practices
    ​
    - Fields and Definitions

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