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How to Use Customer Vehicle Type Preferences

Distributor steps for setting customer vehicle type preferences in Encompass and seeing mismatches in Mapped Routing. Needs Route View to see and Route Edit to add. Requires v23.11+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 23.11

Pre-Conditions

  • Viewing the Customer Vehicle Type Preferences table requires Route View Permissions.
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  • Adding or editing the Customer Vehicle Type Preferences table requires Route Edit Permissions.

Steps

1. Search for "Customer Vehicle Type Preferences" in the Search for Everything Field at the top of the page.
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2. Click "Add Customer Vehicle Type Preferences".
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3. Enter the Customer, Vehicle Type Preference 1, and (optional) Vehicle Type Preference 2.
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Mapped Routing


4. Click "Add Record"
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5. Open "Delivery Optimizer"
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6. Filter on Location, Delivery Date(s)
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7. Click "Show"
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8. Select Route(s)
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9. Click "Mapped Routing"
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10. Click the "Route List Arrow Icon"

  • The Vehicle Type will be displayed at the top of the Route List
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  • The Customer Vehicle Side Preferences will be listed next to each customer.
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  • The font color will be red if the customer's vehicle type preference does not match the vehicle type on the route, otherwise the font color will be black.
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Mapped Routing
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