Skip to main content

Customers Delivery Policy

Distributor steps for setting a customer's Delivery Policy (Flexible, Same Day, Same Route, Not Flexible) in Encompass and spotting route conflicts in Mapped Routing. Requires v23.11+.

B
Written by Bailey Naas-Thornton

Minimum Version Required: 23.11

Steps

1 Setting the Delivery Policy Field on a Customer

2 Go to the Customers Table

3 Insert the "Delivery Policy" field

4 Edit the Delivery Policy field:
F) Flexible - Customer can be on any route
SD) Same Day - Customer should only be on a delivery route with the same day as their scheduled route
SR) Same Route - Customer should only be on a delivery route with the same route number as their scheduled route
NF) Not Flexible - Customer should only be on the route they are scheduled for

5 Go to "Delivery Optimizer"

6 Select the Location and Delivery Date

7 Click "Show"

8 After selecting routes, click "Mapped Routing"

9 Click the arrow button to view the route list

10 The Delivery Policy will be displayed next to the customer.

NOTE: If the customer is on a route that conflicts with the delivey policy, the customer short name will be displayed in red font.

Conflict Logic:
Delivery Policy is SD and the load sheet day of week is not the same as the customer's scheduled delivery route day of week (ex. The Load sheet is on Monday, but the customer has a delivery stop on 101 Tuesday)

Delivery Policy is DR and the load sheet route number is not the same as the customer's scheduled delivery route number (ex. The load sheet is on 101 Monday, but the cusotmer has a delivery stop on 102 Monday)

Delivery Policy is NF and the day of week OR the route number are not the same

Did this answer your question?