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Day in the Life of a Delivery Rep

Delivery driver walkthrough of a typical day on Encompass Mobile: clock in, sync, view My Day, deliver, handle swaps/pickups, print BOL, collect payment and signature, print final invoice. Requires v22.01+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 22.01

Pre-Conditions

  • Must be a delivery rep in the correct role.
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  • Must have Encompass Mobile installed on their mobile device.
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  • Must have a route/plan pre-created for the day, populated with invoices (from pre-sell, dsdlink, EDI, etc.) in the Loaded status.

Steps

1. Clock In
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  • May not be the first option displayed for all users, depending on permissions. Requires Permission: ‘Hourly Employee: Allow Clock In and Out’.
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  • Increased accuracy of Shift Hours.
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2. Sync with Server
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*Tip: Check your Location permissions before syncing. This can be done from Control Panel -> Complete Settings.

3. Sync Complete
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  • Click the Home button to go to the main menu after syncing is complete.

4. View My Day
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  • My day displays the users’ Events generated through the Plans table. These will include invoices, surveys, tasks, etc. for each customer generated for their route.
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5. Enter Customer Event
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6. Swap/Pickup Products
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  • All Pickups or Swaps must be NEGATIVE
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  • Trade Out will create the Negative Trans to match the Ordered amount for you


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7. Print Bill of Lading
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8. Collect Payment & Signature
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9. Print Final Invoice
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10. Back to Save & Complete Task
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Fields And Definitions

Usual Products screen:
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  1. Inventory Field: Enter Total Inventory # of Wholesale Units.
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  2. Purchase Field: Enter Total Purchased # of Wholesale Units.
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  3. Tap on the product name to view the Product Detail page.
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  4. History: Tap to view the product's purchase and inventory history.
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  5. Days of Inventory (DOI): Based on historical sales and inventory data, an estimated number of days the product will last on the shelves.
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Product Detail screen:
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  1. Edit the Sequence and Placement for each Product Detail widget.
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  2. View Sell Sheet or Knowledge Document, if applicable.
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  3. Enter/display On-Hand Inventory.
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  4. Enter Purchase Amount (Note: Product Returns MUST Be Entered as a Negative Denomination).
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  5. Product Order History.

Best Practices

  • Sync as often as possible using the sync button on the home screen.
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