Encompass Technologies

Encompass Mobile must be intsalled on the Handheld

The User must be able log in to Encompass Mobile. If the User can not log in, see the 'Reset Password' Help Resource.

- Encompass Mobile must be intsalled on the Handheld 
- The User must be able log in to Encompass Mobile. If the User can not log in, see the 'Reset Password' Help Resource.

How To Upload Database and Logs

1. From the home page of Encompass Mobile, click on the 'Control Panel'.

a. On most layouts, this is the last icon on the page.

2. Click on 'Upload Current Database and Logs'.

Viewing Database and Logs on the Server

2. Click the 'Download' hyperlink for each of the three rows (Encompass Mobile Database, Encompass Mobile Logs, and Encompass Mobile Information Database) that were uploaded from the Handheld.

3. Once downloaded, these files can be attached to support tickets to aid in research and troubleshooting.

Driver/rep steps for uploading the device database and logs from Encompass Mobile via Control Panel, and how office staff download them from the Client Logs table for troubleshooting. Requires v23.01+.

Upload Database and Logs from Encompass Mobile

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Upload Database and Logs from Encompass Mobile

Minimum Version Required: 23.01

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