Skip to main content

End of Day Warnings: Invoice Charge Total does not match the sum of Invoice Charges Troubleshooting Steps

Distributor fix for the End of Day error 'Invoice Charge Total does not match the sum of Invoice Charges' in Encompass: un-balance the load sheet, recalculate the invoice, re-balance. Requires v22.10+.

B
Written by Bailey Naas-Thornton

Minimum Version Required: 22.10

Pre-Conditions

  • Running End of Day and a pop-up is received "Invoice Charge Total does not match the sum of Invoice Charges".

Steps

How to fix the System Error and Run End of Day when Invoice Charges do not match the Sum of Invoice Charges
​
​

  1. UnBalance Loadsheet the Invoice is located on
    ​
    ​

  2. Un-Return Loadsheet. This will take it back to loaded status
    ​
    ​

  3. Pull up the Invoice num the System Error referenced
    ​
    ​

  4. Ensure the Invoice is Unlocked.
    ​
    ​

  5. Re-calculate it (Click Edit and Save Changes)
    ​
    ​

  6. Re-Balance Loadsheet
    ​
    ​

  7. Run End of Day again

Best Practices

Re-calculating the Invoice will allow any updates made from Invoice Charges to be cut or added. The Invoice Trans Report will then also be calculated accordingly to match the Invoice View.
​
​

  • To view further steps on how to Unbalance a Loadsheet, please review Help Resources prior.
    ​
    ​

  • To view further Best Practices on Running End of Day, please review Help Resource prior.

Did this answer your question?