Minimum Version Required: 22.08
Steps
How to Correct/Reverse an Invoice
From the Invoices Table:
Select Reverse or Correct Invoice
Search for and select invoices to be reversed or corrected
Select the reason for why these invoices need to be reversed or corrected
Select the route for the invoices to go on
Review the invoices and select if you would like to reverse or correct the invoices
For Corrections: The invoice is now editable using the Edit button at the top of the Invoice view. Make changes as needed and click Save Changes when complete
From the Invoice View:
Go to an invoice you would like to reverse or correct
Select Reverse or Correct Invoice
Select the reason for why these invoices need to be reversed or corrected
Select the route for the invoices to go on
Review the invoices and select if you would like to reverse or correct the invoices
For Corrections: The invoice is now editable using the Edit button at the top of the Invoice view. Make changes as needed and click Save Changes when complete
Best Practices
Unapply payments before reversing or correcting an invoice, if possible
Be aware that correcting a previously corrected invoice will create additional reversal and correction records
Reversals and Corrections DO NOT change the original invoice, they create new records that either nullify OR nullify AND recreate Invoices. This is because Verified Invoices cannot be edited
Reversing an Invoice will result in the creation of ONE new invoice record, and it should be an exact match for all products, quantities, prices, and invoice charges found on the original in the opposite amount. This means that positive amounts are now negative and negative amounts are now positive
Correcting an Invoice will result in the creation of TWO new invoice records; one will be a reversal as described above, and one will be a recreation of the original invoice that is now editable