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Customer Sales Dashboard

Distributor guide to the Customer Sales Dashboard in Encompass: create or edit a customer's invoices, generate an AR override code, view outstanding AR, send statements and add notes. v22.08+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 22.08

Steps

How to access the customer sales dashboard:


1. Search for the customer in the universal search or find the customer on the customer table.
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2. Click on the customer record.
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3. Click Sales tab

How to create an invoice from this dashboard:


1. Select Create a new invoice
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2. Select the Routing Method and fill in any required fields
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3. Click Add Invoice
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4. Edit Invoice as needed
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5. Click Save Changes

How to edit an existing invoice:


1. Scroll down to Invoices section
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2. Scan the page for the invoice that should be viewed or edited, or search using the search bar
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3. If the invoice is editable, click Edit
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4. If the invoice if not edittable click on the invoice number or the print icon to view the invoice

How to generate an AR Override code:


1. Click Generate Override code
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2. Type in the invoice num
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3. Click Generate Code

Best Practices

Other processes that can be completed from this dashboard:

  • View Oustanding AR
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  • Send Statements
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  • Add/view Customer Notes
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  • View Split Invoices
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  • Edit customer information

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