Troubleshooting Exchange Tasks

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FTP Response Codes
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Common Errors
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530 Login incorrect
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- Username and/or password is not correct, cannot login to the FTP site.
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- NEXT STEP: Contact the trading partner and ask for the correct login credentials.

Connection timed out
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- Unable to connect to their server, or transfer the file before a timeout was reached.
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- NEXT STEP: Contact the trading partner to have them check their server (likely an outage).

Failed to create data connection for the first time, data connection is being recreated
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- Problem establishing the connection, likely a configuration difference between the mailbox and what the trading partner is expecting.
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- NEXT STEP: Check the mailbox configuration and that it matches the specification from the TP, and test changing some of the settings.

550 Failed to open file
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- Permission issue on the FTP server, the username logging in does not have permission to download the file you are attempting to get.
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- NEXT STEP: Check that the Remote Inbox/Outbox Path is correct, contact the trading partner to have permissions fixed.

Exchange Task Logs
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Exchange Tasks
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