Minimum Version Required: 23.01
Steps
Encompass Supported Mobile Printers
The Mobile application supports a Bluetooth Only connection.
With the MFI requirements, WiFi communication has been discounted with 21.05.
Encompass Invoice Print is Only supported on a 4' printer
Mobile printers are meant to print invoices during presell and delivery and cannot be used to print pallet tags
Current Supported Printers (Consult current release notes for changes)
Zebra: ZQ520 BT, ZQ521 BT ZQ500 SERIES MOBILE PRINTERS
Printek: 400 BT FieldPro Series: RT43 The FieldPro RT43 Series has been Discontinued Effective 5/9/18.
RJ (RuggedJet): 4255WB-L, 4235B-L, 4030 BT, 4030Ai BT, 4230B BT, 4230BL
Encompass Supported Handhelds (Please review current Release Notes)
As a general rule, Encompass will support the CURRENT and three (3) full versions of both iOS/iPadOS and Android Operating Systems. The life span of the handheld is determined by the manufacturer's future support and its ability to upgrade to a supported Operating System.
Encompass Mobile is supported both on iOS/iPadOS and Android for; Delivery, Sales, Merchandising and all warehouse move activities.
Encompass ePick/Voice Pick is ONLY supported on the Apple iOS/iPadOS platform.
Fields And Definitions
Frequently Asked Questions:
How long will my Handhelds be supported by Encompass? Encompass does not typically support a specific platform for both Apple and Android, we focus on the Operating System for these platforms.
Each Hardware supplier has separate criteria for its product life cycle.
Timeline of Apple
How Long will Apple Support the Platform?
Does Encompass Mobile work on Android Kendal or Fire OS (other nonstandard)?
The short answer is NO. These versions are a subversion of the Android OS and may not perform as expected.
What is the current version of iOS and Android?
iOS version History
Android version History
What Operating System is supported on my device?
iPhone models compatible with iOS, iPad models compatible with iPadOS 15.2 - Apple Support
Android, see Handhelds manufacturer website.
What are your other customers using and for what activities?
Encompass mobile is heavy iOS/iPadOS both in the Warehouse and Delivery/Sales/Merch
Sales; Mobile cellular with data and a supported OS tablet
Delivery/Merch; Mobile cellular with data or an iPod Touch/iPhone SE (3rd Gen/2022) (WiFi Only)
Warehouse; iPad's (WiFi Only) and iPods/iPhone SE (3rd Gen/2022) (WiFi Only), paired with a supported scanner or sled
Apple iPod Touch ( End Of Life, announced 05/10/2022 ), Planned support for the next 2+ years (See Release Notes)
Apple iPhone SE (WiFi, No Sim). The iPhone SE (3rd Gen/2022) offers an incredible platform with a minimal price increase. Offers a wide rage of accessories, suitable for warehouse and delivery operations. Current and future Apple iOS upgrade support
What will the new Mobile version support?
Review the current Release Notes and filter by 'CRM Mobile' for a complete list of OS and tested platforms.