Minimum Version Required: 23.01
Steps
When Do 810s send:
810s will send once the loadsheet has been balanced.
An 810 Payment Request will only send if the invoice has an open balance.
How is a customer or chain connected to an 810 configuration?
A customer or chain can be linked to an exchange configuration through an AR Account, a product group, or terms but is most commonly linked through an AR Account on the Exchange Configuration AR Account Table or a Term on the Exchange Configuration Terms Table.
How to resend an 810 file?
Find the Invoice(s) that need to be resent.
Set the EDI Status on the invoice to Resend Post-Delivery.
Encompass will automatically send a new file to the retailer once a scheduled task has been run on the backend.
How can I see if an invoice has sent through EDI?
Go to the invoice wanting to review.
Open Invoice View.
Scroll to the bottom and view the Exchange tasks (Note: All EDI files will have a link to the file that was sent to the retailer).
Is a retailer saying they did not receive a file?
If users check the exchange task that sent to the customer make sure to check the status. If it is showing successfully sent, that means the file was transmitted from the user ECP site.
Sometime trading partners will send an MDN to confirm the file was received. This can be seen by viewing the details on an exchange task.
If the exchange task shows successfully sent and there is an MDN it means the file was successfully sent and was received by the trading partner but does not guarentee the file processed successfully.
If the file is not sent directly to the retailer, please contact the trading partner it sent to first before reaching out to Encompass to ensure the file was received and processed successfully on their end.
Fields And Definitions
EDI Status: A field which will show the last type of EDI sent on the invoice. This can be used to resend EDI by manually changing the EDI Status.
MDN: A form of confirmation a file was received.