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How to Dispute Invoices on the payments dashboard

Retailer steps for disputing an invoice on the dsdlink Payments Dashboard: choose a dispute reason and pay a partial amount through PayLink. Only works if the distributor allows disputes.

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Written by Bailey Naas-Thornton

Minimum Version Required: 22.10

Pre-Conditions

  • Must be connected to a distributor and the distributor must have paylink integration.
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  • Your account must have paylink Payment Types connected to your term.
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  • The distributor must also allow disputes for their invoices.

Steps

How to Dispute Invoices
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1. From the Invoices Dashboard, Select pay by option: Pay, Invoices Hyperlink, or Invoices Selection Box.
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  • In the Invoices overlay, select the invoices to dispute.
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  • The User chooses a payment method that they have saved to their account or type in new payment method.
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  • Click the Dispute button and select a Dispute Reason from the drop-down menu.
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  • Type the amount to pay.
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  • User Sends Payment to Distributor.
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Note: Some Distributors do not offer the ability to dispute, refer to the distributor for questions.
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