Minimum Version Required: 22.01
Steps
What is the Alert Library?
The Alert Library is a dashboard displaying pre-built alerts that offer the ability to subscribe and manage alert-based notifications for the logged-in user or other users in the organization.
Users can browse hundreds of alerts built and maintained by Encompass for all systems.
It displays alerts that are custom to the current system if the current user has permission to subscribe to them (based on Alerts Roles setup).
Each alert briefly describes its functionality, Manage Users options, and notification delivery preference.
How to Manage Users on Alerts in the Alert Library
1. Using Universal Search, navigate to the Alert Library dashboard.
2. Browse the Alerts in the library or search by keyword or category for something more specific.
3. Select/deselect the eChat, Email, or Text checkboxes under each alert to subscribe/unsubscribe from the Alert for the currently logged-in user.
4. Click the 'Manage Users' option to subscribe/unsubscribe for other users at the organization and select a delivery method.
5. Click Save when all users have been added and delivery method preferences applied.