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Changing the email address on a User record

Distributor explanation of when a user's email can be changed in Encompass: users from this system need User Types Edit permission; users from another system must change it on My Profile. Requires v22.01+.

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Written by Bailey Naas-Thornton

Minimum Version Required: 22.01

Steps

Email is the primary identifer Encompass uses to link together multiple accounts accross various Encompass systems.
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  • This is what allows users to use the 'Switch Site' feature to switch to other systems they have access to.
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  • Because of this, there are various situations when the email can or cannot be changed for a user, in order to ensure security when going to other systems.

The global Authentications table is the primary table that links together these users accross sites.

1. If the user belongs to this system (aka: Authentications Primary Encompass ID = this system):
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2. If the user belongs to a different system:
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  • The email can only be changed by that user (they must sign in and change it themselves on the My Profile page)

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