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Tel Sell

Distributor steps for using the Tel Sell dashboard in Encompass to call customers by salesman and date, enter presell orders, and mark call tasks completed. Requires v22.01+ and routes/stops set up.

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Written by Bailey Naas-Thornton

Minimum Version Required: 22.01

Pre-Conditions

  • Ensure the necessary Routes and Stops are created in Encompass beforehand.

Steps

How to use the Tel Sell dashboard
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  1. Using Universal Search, navigate to the Tel Sell dashboard.
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  2. In the Salesman section, click the Show All link.
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  3. Select a Salesman and click the "+" icon to expand.
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  4. Select a date for when to presell and click the arrow to view.
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    • Customer: List of Customers to call
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    • Last Time: Shows the time stamp when the customer was last called or contacted
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    • Phone: Phone number of the customer
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    • User: Assigned Customer User
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    • Task Status: Status of the task
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    • Customer Memo: A memo belongs to a customer that will not show on invoices
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    • Invoice Memo: Memo for an invoice if the invoice exists
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    • Purch: Numbers of items purchased
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    • Debit: Total amount
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  5. Select a Customer to add an invoice.
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  6. Edit the Invoice and click Save Changes when ready.
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  7. Click the Customer List button.
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  8. Select Completed from the Task Status picklist.
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  9. The task status will automatically be Completed and the background of the line will turn gray. Manually change this status to another value if not yet done with the order.
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    • Time: Will show the list from newest to oldest
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    • Time Asc: Will show the list from oldest to newest
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    • Pre-sell Sequence: Will display the list per the sequence on the sales Stops
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    • Customer: Will show a list of customers in alphabetical order
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