How to do Product not Authorized Invoice Troubleshooting

1. Using Universal Search, navigate to the Invoices table
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2. Search for the invoice using the Invoice ID or Invoice Num, then click the Arrow to view the invoice

3. Click on the Customer's Name link

4. Click Sub Tables then select the Customer History

5. On the Customer History Sub Table, click View

6. To search for a specific product, click the Product column header and search by keyword or Product ID, then click the Arrow icon to view the record

7. The Not Authorized field determines if a product is authorized to be sold to the customer.

8. To change authorization for the Product, click to edit the Not Authorized field and select Authorized or a Not Authorized reason

Related Resources:
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Not Authorized Statuses:

1. Authorized: This Product has no restrictions and is allowed to be Invoiced.
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2. Product is Discontinued: Go to the Product record and check the 'Status' field.
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3. Inventory is Discontinued: Go to the Inventory record for that Location and Product and check the 'Status' and/or 'Active Effective' field.
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4. Brand Families Area is Inactive: Go to the Brand Families Areas table and go to that Brand Family and check the 'Active' field.
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5. Not in Customers Product Group: Go to the Customer record and check the 'Product Group' field. Go to the Product Group table and view the Sub Table of 'Product Type List', these are the available Product Types available to be Invoiced.
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6. Product Type Track Customer History is False: Go to the Product Type record and check the 'Track Customer History' field.
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7. Chain Product is Not Authorized: Go to the Product Authorizations table and view that Product and Chain record and check the 'Authorized' field.
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8. Suppliers Area is Inactive: Go to the Suppliers Areas table and go to that Supplier and check the 'Active' field.
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9. Product is Not in Season: Go to the Products table and check the 'In Season' field.
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10. Allocation is not Authorized: Go to the Allocations table and go to that Product and check the 'Allocation Type' field.
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11. Product is Premise Restricted: Go to the Products table and check the 'Premise' field.
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12. CustomerHistory Override Authorization is False: Go to the Customer History table and go to that Customer and Product record and check the 'Authorized Override' field.