Skip to main content

EFT Refund Process

Distributor steps for refunding a customer by EFT in Encompass: reverse or correct the verified invoice so it has an open balance, then balance the load sheet to send it through EFT. Requires v23.01+.

B
Written by Bailey Naas-Thornton

Minimum Version Required: 23.01

Pre-Conditions

  • To send through EFT automatically the invoice should be verified
    ​
    ​

  • To send through EFT automatically the invoice should not have been sent before
    ​
    ​

  • To send through EFT automatically the Invoice should have an open balance (the invoice balance will be sent so keep in mind to not partially apply)
    ​
    ​

  • To do this, we'll need to correct a previous invoice and then clean up the payment application
    ​
    ​

Steps

How do EFT Refunds
​
​

  1. Go to an invoice to reverse or correct
    ​
    ​

  2. Select Reverse or Correct Invoices
    ​
    ​

  3. Select the reason for why these invoices need to be reversed or corrected
    ​
    ​

  4. Select the route for the invoices to go on
    ​
    ​

  5. Review the invoices and select to reverse or correct the invoices
    ​
    ​

  6. For Corrections: The invoice is now editable using the Edit button at the top of the Invoice view. Make changes as needed and click Save Changes when complete
    ​
    ​

  7. Confirm that the Debit Invoice has an Open Balance.
    ​
    ​

  8. Click the Load Sheet link.
    ​
    ​

  9. Click the Balance link to Balance the Load Sheet so that the Invoices with an open balance are sent through EFT.
    ​
    ​

Did this answer your question?