Minimum Version Required: 23.01
Steps
How to show Page Performance
1. Expand the menu on the left side and click the 3-dots option in the top-right corner of the left-side menu
2. Scroll to the bottom of this menu to view Performance information
3. The Version, Server Time, Browser Render, and Internet Speed are displayed in this part of the menu
Troubleshooting Slowness
After showing the page performance using the steps above,
Slow Server Time (> 5 seconds, depending on the page): The system is running slower, check status.encompasstech.com for known issues, or contact Encompass Support
Slow Browser Render(> 1 second, depending on the page): Your personal computer is running slow, check for processes or other pages that are slowing it down, or work with your local I.T. department to troubleshoot further
Slow Internet Speed (< 3-5 Mbps, depending on ISP expectations): Check with your I.T. on making this faster, or contact your local Internet Service Provider (ISP). You can also try checking through awsspeedtest.com to the Oregon region to check for high latency issues with your ISP
Internet Speed is a rough estimate based on the last resource file loaded on the page
No Internet Connection dialog
This pop-up is driven by navigator.onLine value, which is the browser itself telling Encompass if it has connection to the internet or not.
Encompass checks this value whenever making a call to the server, and if it the browser says you are not connected to the internet, it continues to re-check every 1 second. The dialog goes away if the browser says you are connected again.
Fields And Definitions
Version: This is the current Encompass server version
Web: Name of the server cluster that generated the page
DB: Primary database hosting this system
DW: Datawarehouse (Snowflake cluster) used for reporting by this system
Server Time: Time it takes for the server to generate the page
Browser Render: Estimate how long it took the browser to deliver the page over the internet and render it
Internet Speed: Estimate the internet speed of the last resource downloaded
If the Server Time is high, this means the page was a complex or heavy page for the server to generate, or the Encompass system is running slower
If the Browser Render time is high, this means the local internet connection is slow, or the computer running your browser is slow
Internet Speed is rough estimate based on the last resource file loaded on the page
Use Fast.com and AWSSpeedTest.com (to Oregon) to get a more accurate estimate of your local internet speed