Skip to main content

Un-Apply Payments

Distributor steps for un-applying a customer payment from an invoice in Encompass via Customer Search and the Apply Payments screen. Requires v22.01+.

B
Written by Bailey Naas-Thornton

Minimum Version Required: 22.01

Steps

How to Un-Apply Payments
​
​

1. Using the Universal Search Bar, navigate to the Customer Search Dashboard.
​
​

2. Search for the Customer whose invoice you want to modify. You can search by using the AR Account or Customer then click the Search button.
​
​

3. Click the View All Invoices button in the Available Orders section.
​
​

4. Search for the specific invoice you want to modify, you can filter by the Invoice Num then view the invoice by clicking the arrow icon.


5. Click the Apply Payments button
​
​

6. Click the Un-Apply button for applied payments that you want to un-apply then click Save Changes.

Did this answer your question?