Skip to main content

Sending or re-sending information to VIP SRS

Distributor FAQ on how and when Encompass sends sales and inventory data to VIP SRS, and how the SRS team handles re-sends. Distributors do not need to re-send data themselves. v23.01+.

B
Written by Bailey Naas-Thornton

Minimum Version Required: 23.01

Pre-Conditions

Steps

1. SRS data is automatically sent to VIP multiple times a day.
​
​

  • Previous-day sales are sent 4 times a day.
    ​
    ​

  • Last month to current sales are sent every night.
    ​
    ​

  • The last 14 days of Inventory is sent every night.

2. All manual SRS re-sending activities are controlled by the SRS team.
​
3. Distributors do not need to take any action to re-send SRS data, the SRS team can do this themselves
​
4. The process for the SRS team is:
​
​

  1. An SRS team member runs a sales or inventory report in dsdlink to compare the data in Encompass vs the data in SRS.
    ​
    ​

  2. An SRS team member can issue their own resend of data to correct missing data or incorrect data on their end.
    ​
    ​

  3. If something needs to be changed in the distributor site before resending data, or if a new setup is requested, a member of the SRS team will reach out to the distributor with instructions.
    ​
    ​

  4. SRS will resend historical data the following day if they need it.
    ​

Did this answer your question?